Since we have had Auntie Lucy staying with us and also because of Paul’s operation for an artificial knee and the fact he is still recovering from it, we are occasionally having our shopping delivered from a local supermarket.
Unfortunately this time, we found this and other frozen items a little torn and battered!!
Original photograph taken by me - copyright 2012
In fact nine of the frozen items were like this and very battered and even a couple of them were squashed somewhat!!
We have had to reseal them before putting them in the freezer but are a little concerned that they might have been damaged before they were packed for our order!!
I sent an email to the supermarket to let them know we weren’t too happy about so many damaged items and the worry about when they might have been damaged. I took this pic and some others in case they wanted some evidence after receiving our complaint.
As it has turned out, they have dealt with this very quickly by giving us an evoucher for a certain amount as “goodwill” and they want to know whether we want another evoucher for a refund of the cost of all the frozen items or to have it paid onto our card. They have not asked to see this or the other photos I have taken and have told us that they will investigate where our order was packed further!!
We’re just disappointed that this has happened and hope the food will be safe to eat.
